Legacy Pain & Spine Specialists

Legacy Pain & Spine Specialists presents a mixed experience with significant operational challenges overshadowing some positive staff interactions. The practice receives praise for certain front desk and clinical staff members, particularly Brenda, who multiple patients describe as exceptional and caring. However, these positive elements are consistently undermined by serious systemic issues including poor communication between staff members, inconsistent treatment plans, and administrative failures. Patients report being taken off medications without warning, experiencing insurance coordination problems, and facing prescription refill and blood work request delays. The facility struggles with severe scheduling issues resulting in wait times up to two hours, inadequate parking arrangements, and apparent overbooking practices. While some patients appreciate being listened to during appointments, the overall experience suggests a practice that requires substantial improvements in coordination, communication, and patient management systems to provide consistent, reliable care.