CVS

CVS presents a mixed customer experience with significant pharmacy service challenges alongside occasional bright spots. The pharmacy department shows concerning patterns of prescription management issues, including medications not being ready despite confirmation calls, lost prescriptions, and communication breakdowns between doctors and pharmacy. Customers report extensive wait times on hold (up to 90 minutes) and frequent disconnections when trying to reach pharmacy staff. Store operations show inconsistencies with early closures despite posted hours and limited staff availability, with some customers reporting only one employee present who was unavailable due to breaks. However, positive experiences highlight friendly and helpful pharmacy staff who provide valuable guidance during prescription transfers and show genuine concern for customer needs. The store maintains a clean, bright environment though some areas need updating. Recommendations include verifying prescription status before visiting, considering alternative pharmacies for time-sensitive medications, and visiting during non-peak hours for better service.