SouthLight Healthcare

SouthLight Healthcare faces significant challenges according to recent customer feedback. The primary concern centers around severe understaffing issues, with only one CST team and one ACT team serving both Cumberland and Harnett counties. This limited staffing creates substantial service gaps and accessibility problems for clients across the region. Communication appears to be a major weakness, described as ‘terrible’ by reviewers. More troubling are allegations of supervisory staff avoiding client interactions and engaging in victim-blaming behavior, which one reviewer characterized as ‘ABSOLUTELY DISGUSTING.’ The organization’s operational capacity seems insufficient for the geographic area it serves, leading to frustration and dissatisfaction among clients seeking mental health services. These reviews suggest urgent need for staffing expansion, improved communication protocols, and better supervisory training to address client concerns effectively and provide adequate mental healthcare coverage for the communities served.