Nystrom & Associates - New Brighton

Nystrom & Associates – New Brighton presents a mixed but generally positive patient experience with notable strengths in clinical care and significant concerns around administrative processes. The facility receives consistent praise for its compassionate and skilled practitioners, particularly psychiatrists like Dr. Joseph Richmond and providers such as Elizabeth Abraham, who are described as listening carefully, showing genuine care, and developing effective treatment plans. Many long-term patients (some for 5-30 years) report stable mental health management and life-changing support from their providers. However, the clinic faces substantial criticism for billing and administrative issues, including insurance confusion, appointment cancellations without explanation, and high costs for brief virtual visits. The ARMHS program receives particularly negative feedback, with one patient describing worker Rena Cleveland as “apathetic and condescending.” Additional concerns include accessibility challenges (non-electronic doors for wheelchair users), provider turnover disrupting continuity of care, and occasional medication management errors. The overall experience suggests that while clinical care is often excellent, patients should verify insurance coverage thoroughly, document appointments and payments, and be prepared for potential administrative challenges alongside the quality therapeutic support.