Based on a single 5-star review, Lenna Shepard demonstrates exceptional service quality as a Certified Thermography Technician. The reviewer highlights her wonderful demeanor and ability to ease concerns, specifically noting how the thermal images provided reassurance. The experience was positive enough that the client expressed eagerness to work with Lenna again. This suggests strong patient rapport and technical competence. While only one review is available, it indicates excellence in both the technical and emotional aspects of thermography services. No improvements were mentioned, though a larger sample of reviews would provide a more comprehensive assessment.