Desoto Community Health Center

Desoto Community Health Center presents a mixed experience where clinical care quality sharply contrasts with front desk service challenges. The medical staff, particularly nurses and practitioners like Nurse Greer and Nikisha Newsom, receive consistent praise for their expertise, kindness, and respectful treatment. Patients describe them as ‘very nice,’ ‘well educated,’ and ‘professional,’ with some forming long-term care relationships. However, this clinical excellence is undermined by significant administrative issues. Multiple reviews highlight rude, unprofessional behavior from front desk staff, described as having ‘no customer service skills’ and ‘terrible attitude.’ Wait times are frequently problematic, with reports of 2+ hour visits even with appointments and empty parking lots. Additional concerns include unreturned phone calls, lack of bilingual staff, and occasional prescription management issues. The center offers affordable care in a clean environment, but the inconsistent patient experience suggests urgent need for front office training and process improvements to match the clinical team’s quality.