MercyOne Waukee Physical Therapy

MercyOne Waukee Physical Therapy demonstrates a mixed but generally positive patient experience, with exceptional individual practitioners standing out as the clinic’s greatest strength. Patients consistently praise specific therapists like **Halli** and **Brittany Kleinschmit** for their exceptional care, noting **Halli’s** attentive listening skills and personalized approach to addressing concerns each visit. **Brittany Kleinschmit** receives particular recognition for her clinical expertise (holding a Clinical Doctoral Degree in Physical Therapy), patience, understanding nature, and ability to tailor exercises to individual needs beyond routine protocols. However, the clinic faces significant challenges with scheduling consistency and staff transitions, as evidenced by one patient’s month-long therapy interruption due to a therapist’s maternity leave and subsequent replacement issues. One concerning review mentions inappropriate financial advice from staff member **Adam**, though this appears isolated. The overall sentiment suggests that when patients connect with their dedicated therapists, they receive outstanding, professional care, but the clinic needs to improve operational reliability and ensure consistent quality across all staff interactions.