Laser & Spa Techniques presents a mixed customer experience with notable strengths in effective hair removal results and affordability, but significant concerns about facility conditions and inconsistent service quality. The business excels in delivering **impressive hair removal outcomes** with many customers reporting life-changing results, particularly praising technician **Jewel** for her expertise, personable nature, and informative approach. The **competitive pricing** through Groupon and other deals attracts budget-conscious clients seeking quality laser treatments. However, the facility receives consistent criticism for being “dingy and dirty” with outdated equipment, and some customers report poor communication and unprofessional handling of concerns, including severe cases of burns and inadequate follow-up. While many achieve excellent results with regular maintenance, potential clients should carefully weigh the value pricing against facility conditions and ensure clear communication about equipment and treatment expectations.