Martha Lake Dental – Customer Experience Summary
Martha Lake Dental has built a strong reputation for exceptional dental care, with many patients describing it as the “best dentist office in the area.” The practice is particularly praised for its highly skilled and client-oriented approach, especially noted in complex procedures like All-on-4 full mouth implants where patients felt meticulously cared for throughout the process.
### **Exceptional Service & Skilled Practitioners**
The dental team, led by **Dr. Tran**, receives consistent praise for their professionalism and expertise. Multiple reviewers mentioned they’ve been loyal patients for years, with one patient staying for 16 years and describing the staff as “family.” **Holly** stands out as an “awesome leader of the pack,” contributing to the warm, family-like atmosphere that makes patients feel comfortable and valued.
### **Strengths & Positive Feedback**
– **Friendly and professional staff** that makes every visit comfortable
– **Efficient service** with same-day appointments and quick procedures (some completed in under an hour)
– **High technical skill** particularly in complex dental procedures
– **Welcoming atmosphere** with good “vibes” and caring approach
– **Flexibility** in working with patients’ needs and circumstances
### **Areas for Improvement**
A small number of reviews indicate occasional communication challenges, including difficulties with return calls after procedures and follow-up appointments. One patient expressed frustration with insurance approval timelines, though this appears to be an isolated concern among the overwhelmingly positive feedback.
### **Final Thoughts**
Martha Lake Dental excels in providing professional, knowledgeable care with a personal touch. The practice is particularly recommended for those seeking complex dental work or who have dental anxiety, as multiple patients noted transforming from dental-phobic to loyal clients. While most experiences are extremely positive, patients requiring extensive follow-up communication may want to confirm post-procedure protocols in advance.