Planet Fitness

Planet Fitness – Customer Experience Summary Planet Fitness consistently delivers an exceptional gym experience that keeps members returning year after year. The facility stands out for its welcoming ‘Judgement Free Zone’ atmosphere that makes both beginners and experienced gym-goers feel comfortable and supported in their fitness journeys. ### **Exceptional Cleanliness & Modern Facilities** Members consistently praise the gym’s impeccable cleanliness, with many describing it as “one of the cleanest” facilities they’ve visited. The well-maintained equipment, spacious layout, and modern amenities including large changing rooms, quality showers, tanning beds, and hydro-massage services create a premium experience. Recent upgrades including new plate-loaded machines and expanded stretching areas demonstrate the facility’s commitment to continuous improvement. ### **Outstanding Staff & Personalized Service** The staff receives overwhelming praise for their friendliness, knowledge, and helpfulness. Manager **Kyle** is repeatedly highlighted for his exceptional leadership and availability to answer questions. Other staff members like **Brooke** and **Ashley** are specifically mentioned for creating a welcoming environment where members feel known and valued—some note they’re signed in by name as soon as they enter. ### **Diverse Equipment & Accessibility** The gym offers a massive variety of machines suitable for all experience levels, from cardio enthusiasts to those focused on strength training. While some weightlifting members note the absence of traditional barbells and reliance on Smith machines, the overall equipment selection receives high marks for quality and availability, with members rarely waiting for machines even during busy periods. ### **Considerations for Potential Members** A few members mention occasional crowding and wish for expanded weekend hours to accommodate early risers. Those focused exclusively on heavy free-weight training might find the equipment selection limiting. However, the overwhelming consensus is that Planet Fitness offers exceptional value, a supportive community atmosphere, and top-notch facilities that make fitness accessible and enjoyable for everyone.