Crunch Fitness - Scranton

Crunch Fitness Scranton offers a comprehensive, well-equipped facility that generally satisfies members with its extensive amenities but faces consistent criticism regarding customer service and administrative practices. Members praise the gym’s **spacious layout**, **diverse equipment selection** including ample free weights, cardio machines, and specialized areas like blue turf for functional training. Additional amenities like tanning, massage services, and group classes (including spinning) receive positive mentions. The facility maintains good cleanliness standards according to multiple reviews. However, significant concerns emerge around **staff behavior** with reports of rude employees and poor customer service, including one member noting a staff member ‘rolled their eyes’ at them. Administrative issues are frequently cited, including **predatory billing practices**, unauthorized charges, lack of communication about fees, and difficult cancellation processes requiring in-person visits. Members also express frustration with limited hours, especially on weekends, broken equipment (notably the handicapped shower reportedly out of service for extended periods), and temperature control issues. The membership value is questioned by some who note the higher price point compared to budget gyms, with guest policy restrictions being particularly problematic. While the gym has dedicated fans who appreciate the equipment variety and space, potential members should be aware of the consistent service and administrative concerns raised across multiple reviews.