El Segundo Dermatology

El Segundo Dermatology presents a mixed experience with significant concerns about service consistency and communication. While many patients praise the clean, modern facility and specific practitioners like Zachary Johnson and Courtney Philips for their expertise and bedside manner, the practice faces serious criticism regarding wait times, billing transparency, and administrative reliability. Multiple reviews report extended delays (30+ minutes beyond scheduled appointments), misdiagnoses, and concerning procedural errors including a biopsy performed on the wrong location. Communication challenges are prevalent, with patients reporting difficulty reaching staff by phone, unreturned messages, and insurance authorization delays. The practice shows strength in dermatological treatments for conditions like acne and mole removal when procedures go correctly, but inconsistent practitioner attention and variable customer service quality create an unreliable experience. Patients recommend verifying insurance coverage and practitioner availability thoroughly before booking appointments.