Regional Therapy Center at The Springs on Weibel Ave

Regional Therapy Center at The Springs presents a mixed but generally positive patient experience with notable strengths in therapeutic expertise alongside some service inconsistencies. The center receives high praise for its skilled practitioners, particularly Gabrielle, who patients describe as exceptionally professional, experienced, and effective in delivering dramatic healing results through systematic teaching methods. Many patients report significant improvements in conditions like back and hip pain, appreciating the combination of technical expertise and emotional support that includes hope and encouragement throughout their treatment journey. However, the center faces challenges with consistency in patient care. One concerning review describes a therapist who frequently left patients unattended, including one instance where a patient was left strapped to a treatment table for ten minutes after therapy ended, requiring self-release. This indicates potential gaps in attention and follow-through among some staff members. Financial transparency emerges as another area for improvement, with at least one patient reporting being charged double the initially quoted amount for services, resulting in unexpected out-of-pocket expenses due to high deductibles. Despite these concerns, the overall sentiment remains positive, with many patients achieving excellent therapeutic outcomes and specifically praising individual therapists like Joe, who receives enthusiastic recommendations. The center appears strongest when patients connect with specific skilled practitioners but may benefit from standardized protocols for patient attention and billing communication.