Massage Spring Spa, Rockville

Massage Spring Spa presents a mixed experience with both dedicated regulars and disappointed customers. The spa excels with **skilled practitioners** like **Andy**, **Sunny**, **Jenny**, **Mr. Chu**, **Joy**, **Coco**, and **Amy**, who deliver **therapeutic massages** that effectively address specific issues like back pain and migraines. Many customers praise the **clean, comfortable environment** and find the pricing to represent **good value**, with some noting they don’t feel nickel-and-dimed for small add-ons. However, significant concerns exist around **customer service consistency**. Multiple reviews cite issues with **communication barriers** (some therapists don’t speak English), **aggressive tipping requests**, and problematic handling of pre-paid services like Groupons, where customers reported redeeming without receiving service. There are also isolated reports of overly rough techniques causing discomfort or bruising. The experience appears highly therapist-dependent, making specific practitioner requests advisable for the best outcome.