Publix Super Market at Highland Plaza

Publix Super Market at Highland Plaza maintains strong customer loyalty with its well-organized layout, bright atmosphere, and generally excellent service. The deli department stands out as a major strength, with staff like Mikael receiving praise for going above and beyond in customizing orders and providing exceptional service. Many customers specifically mention the superior quality of deli meats, subs, and bakery items compared to competitors. The store is consistently described as clean, well-stocked, and logically arranged. However, some inconsistencies exist, including occasional issues with produce freshness in the salad bar, isolated incidents of poor staff attitudes in the deli department, and pricing concerns compared to discount retailers like Aldi. The store has demonstrated good problem resolution with refunds for unsatisfactory products. While most staff receive high marks for helpfulness, especially with disabled customers, there are occasional service lapses that management should address through additional training.