Kroger

Kroger’s Old Alabama Road location presents a mixed customer experience with notable strengths in convenience and technology but significant concerns about management, staffing, and product quality. The store receives praise for its scan-and-go technology, digital coupons, and generally well-stocked shelves with competitive pricing. However, customers consistently report frustration with the over-reliance on self-checkout systems, which many find burdensome due to technical issues and intrusive monitoring. Serious concerns include expired products, particularly in the produce section where mold and fruit flies have been reported, and inconsistent management practices. Staff interactions vary widely, with some employees receiving praise while others like cashier **Mia** and **Calesse** are specifically mentioned for poor service. The store’s hours and policy enforcement appear inconsistent, with customers reporting being forced out before posted closing times. While the location offers convenience and generally meets basic grocery needs, many customers indicate they now prefer competing stores like Publix across the street due to these ongoing issues.