Massage Envy

Massage Envy delivers a mixed but generally positive experience with standout therapists and concerning administrative issues. The location boasts exceptional practitioners like Jasmine, Nicole, Christine, and Justina who receive consistent praise for their skilled, therapeutic work and attentive care. Many customers report significant relief from chronic pain and describe treatments as ‘incredible’ and ‘the best.’ The facility maintains clean, well-maintained rooms with good ambiance and temperature control. However, the establishment struggles with significant administrative challenges including frequent appointment cancellations, scheduling errors, poor communication, and membership cancellation difficulties. While the in-person staff receives compliments for being friendly and efficient, phone and administrative service needs improvement. The experience largely depends on both the specific therapist assigned and the administrative handling of appointments.