Spa

This spa presents a mixed experience with significant operational challenges that overshadow its service quality. The most consistent and concerning feedback centers on severe communication issues, with multiple recent reviews highlighting that the spa never answers phone calls – a critical problem for appointment-based businesses. This accessibility barrier creates immediate frustration for potential clients. While some older reviews from 2-3 years ago mention positive experiences with ratings of 8/10 and good service quality, the more recent feedback (within the past year) shows a pattern of declining performance with ratings as low as 1/10 and 2/10. The spa demonstrates potential based on historical positive feedback, but currently struggles with fundamental customer service and accessibility. Immediate improvements in phone responsiveness and communication systems are urgently needed to rebuild trust and provide the reliable experience clients expect from a wellness establishment.