Softly Massage presents a deeply concerning customer experience with overwhelmingly negative feedback regarding service quality and business practices. Multiple reviews report significant issues including **severely shortened sessions** (paid for 30 minutes but received only 14-16 minutes), **unprofessional conduct** from staff, and **inappropriate service offers**. The establishment faces serious allegations of operating as an unlicensed erotic service provider rather than a legitimate massage therapy business. While a few positive comments mention friendly staff and occasional good experiences, these are vastly outweighed by reports of **rushed treatments**, **poor technique quality**, and **misleading advertising**. The business’s defensive responses to negative reviews further damage credibility. Customers consistently report feeling **cheated and uncomfortable**, with many warning others to avoid this establishment entirely. Significant improvements in professional standards, transparency, and ethical business practices are urgently needed.