Silk Cotton Spa

Silk Cotton Spa presents a mixed experience with exceptional skilled services contrasted by significant customer service concerns. The spa excels in therapeutic treatments, particularly massages from therapist Rita, who receives consistent praise for her ability to address specific pain points and provide transformative relief. Clients describe her as ‘nice and funny’ with exceptional technical skills that deliver ‘like I had a new back’ results. The facility offers quality facials, hair services, and pedicures in a relaxing, private environment. However, the spa faces serious issues with professionalism and customer relations. Multiple reviews cite problematic interactions with ownership regarding gift certificate policies, unprofessional communication including inappropriate text messages, and facility concerns like lack of privacy (curtains instead of doors) and comfort amenities. While the therapeutic services demonstrate clear expertise, the business practices require substantial improvement to match the quality of the actual treatments.