Blue Spa presents a mixed customer experience with significant concerns about service consistency and professionalism. While some clients report positive experiences with solid massages and express intentions to return, the spa faces serious issues with service delivery. Multiple reviews describe troubling experiences including significantly shortened sessions (45 minutes instead of 60, and one case of only 10 minutes), inappropriate pressure application causing increased pain, and concerning behavior from staff member Chloe who allegedly took payment for a full hour but provided minimal service before demanding the customer leave. The management responds professionally to feedback, but the fundamental service inconsistencies and occasional unprofessional conduct create an unreliable experience. Potential customers should approach with caution and consider verifying service expectations clearly before booking.