Heidi Anderson-Dockter, M.D.

Based on a single review from December 2023, Heidi Anderson-Dockter’s practice appears to have experienced a concerning customer service incident. The reviewer reported that when calling to schedule an appointment, the office operator asked for insurance plan details and then abruptly ended the call when the customer requested a moment to retrieve the information. This suggests potential issues with front desk professionalism and patience during phone interactions. The reviewer specifically noted that the operator’s behavior felt dismissive, characterizing it as a decline in customer service quality that sometimes accompanies business growth. While this represents only one data point, it highlights the importance of consistent, patient customer service across all staff members. Potential patients may want to be prepared with their insurance information readily available when calling, and the practice would benefit from ensuring all staff receive comprehensive customer service training to maintain positive first impressions.