Massage Envy

Massage Envy – Customer Experience Summary Massage Envy’s Piscataway location has established itself as a destination for **exceptional therapeutic treatments** and **skilled practitioners**, though some administrative and pricing concerns warrant attention. The overwhelming majority of reviews praise the quality of both massage and facial services, with particular emphasis on staff expertise and personalized care. ### **Exceptional Service & Skilled Practitioners** The standout feature across reviews is the **outstanding quality of therapists**. Multiple clients specifically highlight **Irina** as “absolutely amazing,” noting her ability to address pain points with precision and professionalism. **Benigna** receives consistent praise for being “attentive and focused,” while **Lisa** is celebrated for her versatility across pregnancy, deep tissue, and hot stone massages. For facial services, **Dalia** stands out for being “informative and gentle,” providing excellent skincare guidance. ### **Atmosphere & Professionalism** Clients frequently describe the environment as “very relaxing” and appreciate the thorough consultation process. Staff members like **Yasmine** receive recognition for guiding clients through service options, while manager **Carl** and the front desk team are noted for their terrific service. The overall experience is characterized as “soothing” with many clients reporting that “pain and tensions all left behind.” ### **Areas for Consideration** A few reviews mention concerns about pricing transparency, including an unexpected $10 “offsite fee” that frustrated one long-term member. Additionally, one therapist (**Esther**) received criticism for unprofessional technique and not following client guidance regarding specific pain areas. These instances appear to be exceptions rather than the norm. ### **Final Recommendations** This location excels in therapeutic massage and facial services with particularly strong practitioners. Clients should specifically request highly-rated therapists like **Irina**, **Benigna**, **Lisa**, or **Dalia** for optimal experiences. Those with membership should clarify pricing policies in advance, and communication about pressure preferences and problem areas is encouraged to ensure complete satisfaction.