MHHC at Walton

MHHC at Walton presents a mixed but generally positive patient experience with some notable concerns. The center receives praise for its ‘very good service’ and ‘good doctors,’ with multiple patients specifically acknowledging satisfactory experiences. However, significant issues include reported high staff turnover with doctors ‘constantly leaving,’ creating continuity of care challenges. More serious concerns involve allegations of medical negligence, potential racial bias from certain practitioners, and appointment management problems where patients report being marked late or having appointments canceled unexpectedly. The pediatric department receives particular criticism regarding an older practitioner’s approach to medication decisions. Despite these concerns, the management demonstrates responsive engagement with patient feedback, actively addressing both positive and negative experiences. The facility appears to serve its community with varying levels of satisfaction, suggesting that while many patients have positive encounters, consistency in practitioner quality and administrative processes requires improvement.