Planet Fitness

Planet Fitness maintains strong customer satisfaction through its exceptionally clean facilities, friendly and helpful staff, and unbeatable value proposition. The gym consistently receives praise for its welcoming ‘Judgement Free Zone’ atmosphere and well-maintained equipment, particularly cardio machines. Staff members like Andrew, Lindsay, Gavin, Connor, and Ryan are frequently highlighted for their excellent customer service and workout guidance. However, some customers report challenges with membership cancellation processes and billing issues, including unexpected charges after cancellation attempts. A few isolated complaints mention equipment functionality concerns, particularly with tanning services for Black Card members. Despite these occasional administrative concerns, the overwhelming majority of reviews emphasize the positive experience, cleanliness, and supportive environment that make Planet Fitness an attractive option for budget-conscious fitness enthusiasts seeking a non-intimidating workout space.