Points of Light Counseling Services, Inc.

Points of Light Counseling Services presents a mixed customer experience based on limited reviews. The service quality appears inconsistent, with one reviewer reporting extremely poor communication where their friend was “ignored for months” by their counselor and could only get responses through persistent calling. This suggests significant issues with responsiveness and client follow-up. However, another review from 2018 awarded a perfect 5-star rating, indicating potential for quality service delivery. The primary strength appears to be the possibility of satisfactory counseling when communication channels function properly. Major improvements needed include establishing reliable communication protocols, ensuring consistent counselor responsiveness, and implementing better client management systems to prevent clients from feeling neglected. The service would benefit from transparent communication policies and proactive client check-ins to rebuild trust and ensure all clients receive the attentive care they deserve.