Positive Outcomes, Inc. - Physical Therapy

Positive Outcomes delivers exceptional physical therapy with a family-like atmosphere, though some organizational issues need addressing. The practice shines through its **highly skilled practitioners**, particularly **Melissa** and **Carmen**, who receive consistent praise for their expertise and compassionate care. Patients describe feeling ‘welcomed and at home’ with staff who ‘take the time to actually have a conversation’ and treat clients ‘with love and empathy.’ Many report significant quality-of-life improvements and recommend the practice enthusiastically. However, the clinic faces criticism regarding **professional communication** and **organizational clarity** – specifically poor signage that led to a safety incident and concerns about professionalism when staff changes occur. While most patients rate their experience as 5-star exceptional, the practice would benefit from improved wayfinding signage and more consistent communication protocols to match their outstanding clinical care.