Raley's

Raley’s Brentwood presents a mixed customer experience with notable strengths in product quality and cleanliness but significant challenges in checkout efficiency. The store earns consistent praise for its exceptional meat department with knowledgeable butchers, high-quality produce selection, and well-stocked inventory that includes hard-to-find specialty items like Stumptown and Intelligentsia coffee beans. Customers appreciate the clean, organized environment and generally find the staff helpful, with specific shoutouts to friendly employees like Carol in the deli. However, the most consistent complaint revolves around chronic understaffing at checkout, with only 1-2 registers typically open despite having eight available, leading to frustrating 15-20 minute wait times that drive some customers to competitors like Safeway. Additional concerns include occasional unfriendly bakery staff, pricing perceived as slightly higher than average, and isolated incidents of food safety issues in the deli. The lack of self-checkout options remains a frequent customer suggestion for improvement.