San Luis Walk-In Clinic

San Luis Walk-In Clinic presents a mixed experience with significant administrative challenges overshadowing some positive medical care. The clinic faces consistent criticism for its **front desk operations**, with multiple reviews describing staff as rude, unhelpful, and difficult to reach by phone. Patients report **frustrating appointment systems** including confusion between Somerton and San Luis locations, long wait times despite appointments, and month-long delays for follow-up visits. However, some physicians like **Dr. Calabrese** receive praise for quality care, and the clinic has demonstrated efficiency with same-day COVID test results during the pandemic. The most urgent needs appear to be **staff training in customer service**, improved communication systems, and streamlining referral processes that currently take excessive time. While medical competence exists, the overall patient experience suffers from administrative inefficiencies and poor customer service interactions.