Sun Tan City

Sun Tan City delivers a mixed customer experience with notable strengths in staff friendliness and facility variety, but faces challenges with pricing transparency and consistency. The location receives consistent praise for staff members like Julie, Beth, and Michael who provide exceptional, personalized service and create a welcoming atmosphere. Customers appreciate the diverse tanning options including high-quality sunless machines, red light therapy, and hydro-massage beds. However, significant concerns emerge around aggressive upselling tactics, inconsistent bed maintenance and cleanliness, and occasional billing system issues. The mandatory ID requirement and membership system frustrate some walk-in customers. While many long-term members remain loyal due to the quality equipment and standout staff, the salon would benefit from improved pricing transparency, reduced sales pressure, and more consistent cleaning protocols to elevate the overall customer experience.