Tanning Supplies Unlimited

Tanning Supplies Unlimited – Customer Experience Summary Tanning Supplies Unlimited maintains a strong reputation among industry professionals for reliable service and exceptional staff interactions, though some service inconsistencies warrant attention. ### **Exceptional Staff & Personalized Service** The company’s greatest strength lies in its dedicated team members who receive consistent praise. **Jim** stands out as “the BEST” according to multiple reviewers, described as “extremely knowledgeable” and providing “the best customer service I’ve ever seen.” **Shannon** receives accolades for efficiency and professionalism, with customers noting she “always takes care of us” and gets them “loaded so quickly.” **Kori** is celebrated for her product expertise and helpful suggestions, creating a “personal feel” that distinguishes TSU from larger competitors. ### **Efficient Operations & Competitive Pricing** Customers consistently appreciate the “fast loading and unloading” process, with many noting they “get you in and out pretty quick.” The company offers “great pricing on all parts and products” and “fair prices” that represent strong value. Reviewers also highlight that “orders ship quickly” and “parts are always in stock,” making TSU a reliable distribution partner. ### **Areas for Improvement** While most experiences are positive, some customers report service inconsistencies. One reviewer mentioned problematic installation experiences with a technician named **David**, noting a decline in professionalism during the process. Another customer expressed frustration with inconsistent operating instructions between staff guidance and official documentation. These isolated incidents suggest potential variability in service quality across different team members. ### **Overall Recommendation** Tanning Supplies Unlimited excels as a distributor for professional tanning salon businesses, particularly valued for its knowledgeable staff, competitive pricing, and efficient operations. The personalized service and family-like atmosphere make clients feel valued rather than treated as “customer numbers.” While generally excellent, potential customers should ensure clear communication regarding technical specifications and installation expectations to guarantee complete satisfaction.