University Place Laser and Aesthetics

University Place Laser and Aesthetics presents a mixed customer experience with both significant service gaps and notable practitioner expertise. The business shows clear strengths in skilled treatments, particularly through practitioner Rose, who receives praise for her ability to handle complex skin conditions including combination oily/aging skin, wrinkles, and acne scarring. Clients appreciate her personalized approach and flexibility with scheduling. However, the practice suffers from serious operational inconsistencies, including appointment management failures where clients have arrived to find the facility closed during scheduled times with no communication or response to calls/texts. This lack of professionalism in basic business operations undermines the quality of the clinical services. The establishment would benefit greatly from implementing reliable scheduling systems, improved communication protocols, and consistent operational hours to match the quality of their aesthetic treatments.