Urban Balance Therapy and Consulting, PLLC

Urban Balance Therapy and Consulting presents a mixed but largely positive customer experience. The practice excels in providing exceptional therapeutic care, particularly through standout practitioner Farah, who receives consistent praise for her compassionate, professional approach that extends beyond session walls. Multiple reviewers describe transformative multi-year relationships with Farah, noting her special interest in patients’ overall wellbeing and her exceptional skill in both adult and child mental health care. The physical environment receives high marks for its beautiful, cozy, and home-like atmosphere that creates a calming therapeutic space. Online booking functionality is appreciated for its convenience. However, significant concerns exist around billing practices, with multiple customers reporting unexpected charges without proper notification and frustration with payment systems requiring bank information upfront. Phone communication appears to be an ongoing challenge, with several reviewers noting difficulty reaching staff by phone. Despite these administrative concerns, the quality of therapeutic care provided by practitioners like Farah and Kayla remains the dominant positive theme, suggesting that while the practice could improve its administrative processes and communication, the clinical care delivered is highly valued by those who establish ongoing therapeutic relationships.