Walmart Supercenter

Walmart Supercenter presents a mixed customer experience with notable strengths in store cleanliness and occasional standout staff, but significant challenges in service consistency and operational efficiency. The store receives praise for being generally clean, well-organized, and well-stocked during optimal hours, with specific employees like **Katheryn** in lawn and garden and helpful staff in the craft department receiving special recognition for exceptional service. However, customers report persistent issues with pickup services becoming increasingly unreliable with long wait times, incomplete orders, and communication breakdowns. The reduction of traditional checkout lanes in favor of self-service has created frustration, particularly for customers needing cashier assistance or those with mobility challenges seeking functional wheelchairs. Phone accessibility remains problematic, with most departments unavailable by phone except for pharmacy and automotive. The experience varies dramatically by time of day, with customers recommending avoiding peak hours (3-7 PM) and late-night pickup attempts. While the pharmacy staff maintains a positive reputation, overall service consistency and employee responsiveness emerge as primary areas needing improvement for this location to meet customer expectations consistently.