Walmart Supercenter

Walmart Supercenter delivers a mixed shopping experience characterized by excellent product selection and competitive pricing, but inconsistent service quality. Customers consistently praise the store’s cleanliness, well-stocked shelves, and wide variety of merchandise that covers everything from groceries to school supplies. Many shoppers describe pleasant experiences with friendly staff and appreciate the store’s organization and management. However, significant service issues emerge in specific departments, particularly with online order pickup where customers report waiting over an hour without assistance and inability to reach staff by phone. The auto care center receives criticism for rude service and extended wait times, while some customers express frustration with payment limitations (no Apple Pay/tap-to-pay) and accessibility challenges with electric carts being used by non-disabled individuals. The pharmacy stands out as a bright spot, with specific praise for staff like Ali who provide professional, polite service. While many customers have excellent experiences with the core shopping environment, the store would benefit from improved staffing coordination, better communication systems, and more consistent service training across all departments.